Error: An unexpected exception has occured during CreateInstance
Article ID: 277013
Updated On:
Products
Issue/Introduction
While trying to run an AD Import Rule, while it is running and importing the desired resources to the database (in this example, it was an AD Import Rule for Users), the following error happened:
Failed to save messaging resource: '00889709' (0x0 / cacccabb-225a-4611-83ce-5c56bd8de562)
An unexpected exception has occured during CreateInstance.
Assembly: Altiris.AssetContractCommon, Version=7.0.0.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f
Type: Altiris.AssetContractCommon.Types.ServiceTypeItem
[AeXClassActivatorException @ Altiris.NS.dll]
at Altiris.NS.ClassActivator.CreateInstance(string, string, object[])
at Altiris.NS.ItemManagement.Item.CreateInstance(string, string, object[], Guid)
at Altiris.NS.ItemManagement.Item.CreateInstance(Guid, object[], Guid)
at Altiris.NS.ResourceManagement.Resource.CreateInstance(Guid, Guid)
at Altiris.NS.ResourceManagement.MessagingResource.GetLoadedResourceInstance(out bool)
at Altiris.NS.ResourceManagement.MessagingResource.SaveImpl(bool)
at Altiris.Database.RetryActionRequest<>.Perform(bool)
at Altiris.Database.DatabaseContext<>.PerformWithDeadlockRetryHelper(int, int, bool, Getter<IDatabaseContext>, Action<IDatabaseContext>, Action<DeadlockRetryArgs>, bool, string, string)
at Altiris.NS.ResourceManagement.MessagingResource.Save(bool, bool)
at Altiris.NS.ResourceManagement.BatchedResourceSaveRequest.Save(MessagingResource, bool)
Could not load file or assembly 'Altiris.AssetContractCommon, Version=7.0.0.0, Culture=neutral, PublicKeyToken=d516cb311cfb6e4f' or one of its dependencies. The system cannot find the file specified.
[FileNotFoundException @ mscorlib.dll]
at System.Reflection.RuntimeAssembly._nLoad(AssemblyName, string, Evidence, RuntimeAssembly, ref StackCrawlMark, IntPtr, bool, bool, bool)
at System.Reflection.RuntimeAssembly.InternalLoadAssemblyName(AssemblyName, Evidence, RuntimeAssembly, ref StackCrawlMark, IntPtr, bool, bool, bool)
at System.Reflection.RuntimeAssembly.InternalLoad(string, Evidence, ref StackCrawlMark, IntPtr, bool)
at System.Reflection.RuntimeAssembly.InternalLoad(string, Evidence, ref StackCrawlMark, bool)
at System.Reflection.Assembly.Load(string)
at Altiris.NS.ClassActivator.LoadAssembly(string, bool)
at Altiris.NS.ClassActivator.GetType(string, string, bool)
at Altiris.NS.ClassActivator.CreateInstance(string, string, object[])
Exception logged from:
at Altiris.Diagnostics.Logging.EventLog.ReportException(int, string, string, Exception, string)
at Altiris.NS.ResourceManagement.BatchedResourceSaveRequest.Save(MessagingResource, bool)
at Altiris.NS.ResourceManagement.BatchedResourceSaveRequest.Save(MrGroup, bool)
at Altiris.NS.ResourceManagement.BatchedResourceSaveRequest.Save(ICollection<MrGroup>, bool)
at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.SaveResources(ResourceImporter)
at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.SeekResourceImport(string, bool, XmlTextReader, IList<string>, out MessagingResource, out ResourceImporter)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageImpl(string, bool)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(string, bool)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(string, bool, IItem, IItemMessaging, MessageHeader)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(int, IEventQueueRow, EventQueueRowContent, MessageHeader)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.TryDispatch(int, IEventQueueRow, EventQueueRowContent)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(IEventQueueRow, out bool, EventQueueDispatcher, EventQueue)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerDispatchStep(DispatchSlot, IAutoCallContextSnapshot)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatchSlotLoop(DispatchSlot, out string)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatchSlotLoop(IMeasureOperation, DispatchSlot)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchSlotThreadProc(object)
at System.Threading.ThreadHelper.ThreadStart(object)
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Date: 12/11/2023 4:20:07 AM, Tick Count: 164657437 (1.21:44:17.4370000), Size: 4.33 KB
Process: AeXSvc (6656), Thread ID: 97, Module: Altiris.NS.dll
Priority: 1, Source: ResourceImporter
Environment
ITMS 8.x
Cause
The NS log shows that the following assembly is been called and failing:
Assembly: Altiris.AssetContractCommon
Asset Management Solution used to be installed in the SMP Server but it was not removed / uninstalled properly.
Resolution
Try the following:
- Make sure Asset Management Solution appears as uninstalled. You can use the following query to find what Solutiuons are flagged as Uninstalled:
--Find all solutions that are currently set to uninstalled
select distinct i2.Guid, i2.Name, cast (i2.state as xml).value ('(/item/version)[1]', 'nvarchar(100)') as 'Version'
from Item i
join Item i2 on i2.Guid = i.ProductGuid
where i.ProductUninstalled = 1
order by 3 - See if Asset Solution is listed:
- Then, the simplest way to make sure the referenced assembly is present or gone is to launch SIM (Symantec Installation Manager) and install
and then remove Asset Management Solution.
Note:
If for some reason the mentioned steps above doesn't work, try the following (make sure you have a recent database backup):
Additional Information
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