I am not able to see my closed support cases on Broadcom Support Portal

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Unable to see my closed cases, only open cases are visible and the filter option is disabled..

 

 

 

Environment

Release : 10.3

Cause

Configuration 

Resolution

Under from dropdown  'My Cases' select "Create New View" and use filters.

To filter on closed cases, please use Field Name = Status and Search = Closed

https://knowledge.broadcom.com/external/article?articleId=204762