Not receiving the password reset email for the Broadcom support portal

Products

• Support Portal

Issue/Introduction

You are trying to reset the Broadcom support portal password and not receiving the password reset link in your email.

Resolution

• Check if the Email address used to log in is not a Shared Email Account or a distribution list (PDL) as the use of such an email address is a security risk and a violation of the Terms of Use
  
  
• If you did not get the password reset email link, please check your spam/junk or corporate spam folder.
  
  
• If you still did not get the email, then ask your email admin to check and allow emails from @sso.broadcom.com and @broadcom.com and resend the email.
  

Additional Information

Should you need any further assistance, contact Broadcom Customer Care