Not receiving the password reset email for the Broadcom support portal
Article ID: 272640
Updated On:
Products
Issue/Introduction
You are trying to reset the Broadcom support portal password and not receiving the password reset link in your email.
Other emails (such as MFA codes) may arrive successfully, but does not trigger the delivery of the password reset link to the inbox.
Environment
Broadcom Support Portal
Cause
Automated password reset emails are often filtered by organizational spam/junk folders or blocked by corporate firewalls/mail gateways that do not have Broadcom domains whitelisted.
Resolution
If the password reset email is not received, follow these steps in order:
Search the spam, junk, or corporate bulk email folders for a message from Broadcom.
Verify with your IT organization that the firewall has whitelisted these domains:
- access.broadcom.com
- broadcom.com
Ensure the organization firewall allows emails from these addresses:
If the email is still not received after whitelisting, contact Broadcom Customer Care
Additional Information
Should you need any further assistance please contact Broadcom Customer Care
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