Not receiving the Broadcom Multi-Factor Authentication Code (MFA) code

Products

• Support Portal
• Support Portal & Access Issues

Issue/Introduction

Users do not receive the Multi-Factor Authentication (MFA) or account verification security code via email during account registration or portal login. This prevents access to the Broadcom Support Portal for downstream tasks such as software downloads or license management.

Environment

• Broadcom Support Portal
• All Supported Web Browsers (Chrome, Edge, Firefox)

Cause

• Corporate email gateways or spam filters blocking automated emails from Broadcom.
• Network latency or email relay delays.

Resolution

1. Check the spam, junk, or corporate quarantine folders for an email with the subject: Broadcom Login Security Code.
2. Use an Incognito or InPrivate browser window to rule out browser cache issues.
3. On the login/registration page, click Resend Code or Email a security code to me to trigger a new delivery.
4. Contact your internal IT/Networking team to whitelist the following:
   
   
   • Domains: @sso.broadcom.com and @broadcom.com
   • Email Relay: relay.smtp-ext.broadcom.com
   • Sender Address: [email protected]
5. Verify that the email domain utilized for registration or authentication is not categorized as malware or a security threat by enterprise firewall vendors.
   

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Symantec VIP due to change in Mobile Phone

1. Reset Multi-Factor Authentication (MFA) via chatbot. 
2. Set up Symantec VIP on a new mobile phone. For instruction check User Registration Multi-Factor Authentication Setup Instructions.

Additional Information

For further assistance contact Broadcom Support or use our Virtual Agent Chat at the bottom-right corner of this website.