Upgrade to SSL Visibility 4.5.10.3, 4.5.11.2 and 5.4.3.1 may result in Host Categorization updates failing.
Article ID: 272247
Updated On:
Products
Issue/Introduction
With the introduction of SSL Visibility 4.5.10.3, 4.5.11.2 and 5.4.3.1, SSL Visibility changed the Host Categorization engine from BCWF (Blue Coat Web Filter) to BCIS (Blue Coat Intelligent Services). When upgrading to SSLV 4.5.11.2 customers may experience an outage of Host Categorization services.
Environment
Release : 4.5.10.3, 4.5.11.2 and 5.4.3.1.
Cause
We have seen instances where the upgrade to 4.5.10.3, 4.5.11.2 and 5.4.3.1 has caused the Host Categorization downloads to fail. This has correlated to the new BCIS Host Categorization function. With the new service there have been issues linking/associating the add-on to a currently running box. This has affected entitlement.
Resolution
The license will have to be downloaded after you upgrade the device to 4.5.10.3, 4.5.11.2 and 5.4.3.1. This must be done to ensure the CATS is updated to the BCIS association.
After the download action has been taken, it may take up to 120 minutes for the database license to synchronize and host categorization to start working again.
Additional information can be found in the following Knowledge Base Article:
Add-Ons Linking/De-Linking to the Symantec Appliances (proxy SG, ASG,CAS, Web Filter)
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