UIM - Disk Alarm is generated even though the Disk is unchecked

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

There is a specific directory that is unchecked in the CDM probe. However, the alarm keeps getting generated.
"Local file system /run/user/14002xxx is not available"
 P.S: the disk is available. 




 
Removed the CDM probe, deleted the alarm. The alarm got generated even CDM is deleted. 

Reinstalled the CDM probe. checked the disk. clicked Apply, Ok. Deleted the alarm. The alarm got generated again.

Removed the robot. The alarm stopped getting generated. 
Re-installed the robot. The alarm got generated.

Environment

Release : 20.4.x (Any supported release)

Component: Robot

 

Resolution

From alarm details we can see the probe generating the alert is "UnknownProbe"

The root cause was server having duplicate ip in the network being monitored by UIM

Can check to locate the probe /server causing alarm from IM which might show the other server with similar ip and then you can correct the issue 

Also can check the spooler /probe logs for further troubleshooting and can clear niscache of robot 

UnknownProbe alarms

How to clear the niscache on an individual robot

 

This use case is also valid for other alarms where the probe sending the alert is shown as "UnknownProbe" in the alarm details