VIP Manager error: An unexpected error occurred. If you continue to receive this error, contact your administrator.

Products

• VIP Service

Issue/Introduction

Error when logging into VIP Manager: An unexpected error occurred. If you continue to receive this error, contact your administrator.

Cause

• The administrator does not exist in VIP Manager.
• The administrator already exists with the same username/email in another VIP Account. 
• The administrator is logging directly into the cloud portal (manager.vip.symantec.com) but belongs to an Admin group where direct login is prohibited. 

Resolution

• Add the administrator to the VIP Cloud via LDAP Sync or manually. 
• Use a different email address or modify the existing one.
• If SSO policy is enforced, log into the IdP- protected link.