Webview crashing

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Version 10.7.0.45 (HF84)

Our synthetic monitoring (ASM) detecting WebView is not responding, I confirmed manually that the login page is not loading.  Restarted the WebView service to get it back up.  This happens often probably 1 to 2 times a week.

Received initial alarm at 10:20am.  Give or take 5min or so polling cycle of the ASM monitor, the problem probably began closer to 10:15am.

I see some errors that start well before that time and continue in the logs.

Server resource usage appears well within limits so this does not appear to be a resource constraint issue.

Environment

Release : 10.7.0

Resolution

- Performance/running out of resources. You may want to review Hardware Sizing and Performance

And increase memory as well as clear the OSGI cache

APM - How to clear the Introscope OSGI cache