WebView Email Notification error "Could not convert socket to TLS"

Products

• CA Application Performance Management (APM / Wily / Introscope)
• DX Application Performance Management

Issue/Introduction

We followed the steps in the documentation to add the username and password in the introscope_Enterprise_Manager.lax file but we continue to get errors regardless when Protocol option we select in the Webview UI during email notification configuration via SMTP.

"Could not convert socket to TLS"

 

Environment

DX APM 10.*

Resolution

1) Open the <APM-HOME>/introscope_Enterprise_Manager.lax file

Ensure to set the highlighted jvm argments:

lax.nl.java.option.additional=-Xms1024m -Xmx1024m -Djava.awt.headless=true -DsmtpTestingUserId=<your email> -DsmtpTestingPassword=<your password> -Dmail.debug=true -Dmail.smtp.starttls.required=true -Dmail.smtp.ssl.protocols=TLSv1.2 -Dmail.mime.charset=UTF-8 -Dorg.owasp.esapi.resources=./config/esapi -XX:+UseG1GC -XX:MaxGCPauseMillis=200 -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=./logs/  -Xss512k -Djava.io.tmpdir=./work

2) Open <APM-HOME>/jre/lib/security/java.security file.

Add the following two values to the jdk.tls.disabledAlgorithms

TLSv1, TLSv1.1

3) Make sure from the office 365 the sending of the SMTP email for this specific mailbox is allowed which is being used in the configuration for email notification via SMTP.

4) Clear product cache