After changing the IP address of the GSS server, DAgent in automation fails and system reboots

Products

• Ghost Solution Suite

Issue/Introduction

Dagent connectivity fails when the endpoint boots from Automation Folders after the GSS server IP address changed. Even rebuilding the Automation Folder and using the new GSS server IP address, the DAgent fails to connect which results in endpoint rebooting.

Environment

GSS 3.3 RU11 and earlier

Cause

The runagent.bat file pulls down the automation.dll file which still holds the old IP address

Resolution

Solution 1

• Stop the "Altiris eXpress Server" service from services
• Change the IP address in that the system used during the initial installment per KB article Changing the Deployment or Ghost Server's IP Address
• Restart the Altiris eXpress Server service

Solution 2

Uninstall GSS and reinstall per KB article Steps to Uninstall/Reinstall Ghost Solution Suite 3.x:

• When performing the reinstallation make sure you are logged in with The Application ID
• Run setup.exe as administrator
• Choose 'Custom' installation
• When it comes to using the Database select 'yes; to preserve the data
• When it comes to the eXpress share select 'yes' to over write
• Reboot the server