'Unable to sign in' - Login to Okta admin URL fails

Products

• Clarity PPM SaaS

Issue/Introduction

We are unable to login to OKTA Admin URL and throws below error:

Environment

Release : 16.1.2 & above.

Cause

The above issue can be related to various reason as listed below:

1. Invalid username or password
2. User is inactive/blocked
3. Others

Resolution

The issue can be resolved as below:

1. Invalid username or password
   • Validate the username and password combination used for login is correct. Try to check for character case(Caps-on/off)
2. User is inactive/blocked &
3. Others
   • For point 2 and 3, collect SAML trace and open a ticket with Technical Support for assistance.

Additional Information

Please refer additional KB in this area:

• How to gather SAML trace?