Login to OKTA admin URL fails with error "Unable to sign in"

Products

• Clarity PPM SaaS

Issue/Introduction

We are unable to login to OKTA Admin URL and throws below error

 

Environment

Release : 16.1.2

Cause

The above issue can be related to various reason as listed below

1: Invalid username or password

2: User is inactive/blocked

3: Others

Resolution

The issue can be resolve as below

1: Invalid username or password

Validate the username and password combination used for login is correct. Try to check for character case(Caps-on/off)

2: User is inactive/blocked

3: Others

For point 2 and 3, collect SAML trace and open a ticket with Technical Support for assistance.

Additional Information

Please refer additional KB in this area

• How to gather SAML trace? 
• Unable to login in Clarity using non federated admin account