Process related to timesheet not initiating

Products

• Clarity PPM SaaS

Issue/Introduction

We have a process which get trigger when the users submits timesheet. The process intend to send notification to respective stakeholders for approval.

We have noticed that this process is no more getting triggered at all.

Environment

Release : 16.1.2

Component: Clarity Process Management

Cause

The process associated with timesheet i.e. "ABC Timesheet Approval" was in hold state and hence can't not be triggered until its been revalidated and activated

Resolution

Please follow the steps to resolve the issue

1: Follow the instruction in KB to change the process status to Active Process Mode: Active, Draft and On Hold?

2: Once the process is active, please return the timesheet for which the process haven't triggered

3: On re-submission of the Timesheets by user the process will be triggered correctly.