Error on line 1 at column1 Document is empty when testing SDM REST through the browser

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The following error appears when trying to reach SDM REST URL: http(s)://<SDM REST Servername>:<port>/caisd-rest/rest_access

Environment

17.3 RU 22

Resolution

This is expected behavior. To test the REST functionality, implement any of the following KB articles and confirm if the access key is created:

POSTMAN: https://knowledge.broadcom.com/external/article?articleId=230804

SOAP UI: https://knowledge.broadcom.com/external/article?articleId=45577