Validation Failed when trying to integrate UIM with Service Desk Manager

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

The following error appears when trying to connect from UIM to SDM REST and SOAP web services:

SDM REST is working OK. Validated with: https://knowledge.broadcom.com/external/article?articleId=230804

SDM SOAP is working OK.

sdgtw.log does not show any error when testing the integration

No error in SDM logs (jrest.log, jsrvr.log)

Environment

Release : 17.3 RU 22

Cause

UIM server cannot resolve hostname of the SDM server

Resolution

Use the FQDN in the SDM SOAP Host and REST Host fields