"Unexpected Server Error" appears during login to Endpoint Protection Manager console and when running Management Configuration Wizard.
Article ID: 267377
Updated On:
Products
Issue/Introduction
When trying to login into Symantec Endpoint Manager (SEPM) you get the "Unexpected Server Error", after running repair and following through with the next steps in the Management Configuration Wizard you also get the "Unexpected Server Error".
Cause
In the scm-server logs you will see server configuration issues:
Caused by: java.lang.RuntimeException: Server is not configured correctly, please run Server Configuration Assistant!
at com.sygate.scm.server.util.ScmProperties.<clinit>(ScmProperties.java:1683)
Follow by failed initialization of the scm properties:
2023-06-04 08:28:01.191 THREAD 34 SEVERE: in: com.sygate.scm.server.servlet.ConsoleServlet
java.lang.NoClassDefFoundError: Could not initialize class com.sygate.scm.server.util.ScmProperties
In dbvalidator logs you might see SQL exceptions:
WARNING: lockProcessState exception:com.microsoft.sqlserver.jdbc.SQLServerException: Integrated authentication failed.
Resolution
Check the Conf.proerties file by navigating through: %Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties.
1. Edit Conf.properties.
2. Add scm.db.datasource= jdbc/metadatabase to the file.
3. Save the file.
After run the Management Server Configuration Wizard and login in to your SEPM.
If scm.db.datasource= jdbc/metadatabase is already within the conf.properties file, please contact Symantec Endpoint Support.
Additional Information
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