We have noticed that the ServiceNow integration is creating multiple ServiceNow Tickets for the same alarm
DX Operational Intelligence 2.x
The below exception in the incident management log (<NFS>/doiservices/incidentmanagement/<doi-incidentmanagement-pod>/incidentmanger.log) indicates that a Custom Rule called "CA DOI - Incident Fields" has been created in ServiceNow affecting the DX OI to ServiceNow integration: we are unable to update the status in ServiceNow and as a result we keep creating new tickets for the same alarm:
Error occurred while processing the alarm ... with Exception - com.ca.dxi.common.action.svdsk.NimAdapterException: Nim Error : {"Error":{"ErrorCode":154,"ErrorMessage":"Exception occurred during operation insert","DetailErrorMessage":"Error executing business rule 'CA DOI - Incident Fields'","HTTPResponseCode":"INTERNAL_SERVER_ERROR","HTTPResponseCodeValue":500}}
This is not a Broadcom DX OI issue, contact your ServiceNow support team to resolve the configuration issue.