UIM - Change password link on OC portal giving error

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

UIM portal login issue - user gets notification that his password has already expired; it then shows the "change password" link but when user clicks on it, it displays an error with no details.

 

Tested this with multiple user accounts and it is not working.

 

 

 

Environment

Release : 20.4 CU5

Resolution

Please check below KB and check to extend the expiry date

OC Logon for contact users fail with 'Your password has expired. Please contact your administrator'

Password expiry is calculated based on the expiry configuration flag in days from the the last password change.

Regarding the ability for user to change password using the password expiry link after it is expired -This feature is not supported as of now.

This will be an enhancement request

Please raise idea for this on the DX UIM community page to see the traction and need with a wider customer base before adding features in the backlog.

Ideas

i.e creating an idea for the DX Unified Infrastructure Management(DX UIM) category on the Broadcom Community -> Ideation page.