OC Logon for contact users fail with 'Your password has expired. Please contact your administrator'

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Account contact users are unable to logon to OC and receive pop message: 'Your password has expired. Please contact your administrator'

How can we extend the password expiration time so users can continue using their current password?

Environment

Release: 20.4 with CU4+

Cause

• account contact password expiration time frame has been met

Resolution

1. Access Admin Console
2. Navigate to <domain_name>_domain, <hub_name>_hub, <OC robot>.

Click the Probes tab.
Locate the wasp probe.
Click the three dots before wasp.
Click Raw Configure.
Click setup. The following dialog opens...

3. Increase the number of days configured in the account_contact.password_expiration_in_days parameter and apply the change

Example: changed value from 90 (default) to 365 days

Please note that if the password expiration notification message persists, note that this data is saved within the hub security.cfg so try changing the settings here using the Admin Console Main Menu.

Then Save it.

Close the OC browser.

Open it and try login again.

If you don't see those options, make sure the user has the the "Password Expiry" ACL permission. Superuser and Administrator ACL's should show these options automatically.

 

Additional Information

See link below for additional information on managing account users password settings

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/administering/Restrict-Password-Retries-in-OC.html

As noted above, setting the account_contact.password_expiration_in_days key to 0 will disable the password expiration.