Systems Unable to boot up after installing Symantec Encryption Desktop or Symantec Endpoint Encryption (msft uefi ca)

Products

• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• Endpoint Encryption
• File Share Encryption
• Gateway Email Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

After installing PGP Encryption Desktop (Drive Encryption) or Symantec Endpoint Encryption (SEE Drive Encryption) on certain systems, the systems may not boot up.

There may be fear the system data is lost, but in this case, the information is just fine, but may not boot with a setting activated. 

 

Environment

Dell Latitude 7430/7440/5540

Lenovo L14

 

Resolution

To fix this issue:

1. Boot into the BIOS of the system. In this example, we are looking at a Dell BIOS.

2. Make note of the BIOS version and check that Secure Boot is enabled.

3. Navigate to the "Boot Configuration" option.

4. Enable the option "Enable Microsoft UEFI CA" to allow third-party EFI boot loaders.

5. Once the settings have been saved, reboot the system, which should now successfully boot.

On HP Systems, the setting may look like the following example:

On Lenovo Systems, the setting may look like the following example:

 

To report additional hardware that is affecting you for the list above to be updated, please reach out to Symantec Encryption Support.

IMSFR-18

Additional Information

EPG-31224/IMSFR-18

252394 - Surface Pro is not able to boot up after installing Symantec Encryption Desktop or Symantec Endpoint Encryption