Error message 'Purge job error : <various result> Execution Timeout Expired'. when running the Production Data Purge Job in CCS
Article ID: 265180
Updated On:
Products
Issue/Introduction
When running the Production Data Purge Job in CCS, you get the following error in the Messages tab in the CCS console:
Message: Purge job error : <section in the purge that timed out> (or it can be left blank)
Details: Execution Timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Example:
Environment
CCS 12.6.x
CCS 12.7.0
Resolution
To resolve the timeout errors, Symantec recommends reducing the Purge Batch Size parameter. The Purge Batch Size is the number of job runs the purge job purges in a given amount of time (The time is specified in seconds for the TSQLCommitTimeout parameter in the AppserverService.exe.config file is default 3600 seconds).
To reduce the Purge Batch Size, modify the PurgeBatchSize parameter and change the value to be less than the default value in the C:\Program Files (x86)\Symantec\CCS\Reporting and Analytics\Application Server\AppserverService.exe.config file:
<add key="PurgeBatchSize" value="5" />
The default value for the PurgeBatchSize parameter is 5. Change the value to a lesser number (like 3) and then see if the error still occurs when the Production Data Purge Job runs again.
NOTE: After the PurgeBatchSize value has been changed, stop and then restart all of the Application Server services for the new value to be applied.
See the following KB on the proper order to stop the services on the Application Server, and then start them again:
The correct order to stop and start the services for the CCS Application Server
Additional Information
Information in the CCS documentation:
Feedback
