Audio Cues support on with Symantec Endpoint Encryption for Surface Pros

Products

• Endpoint Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK
• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• File Share Encryption
• Gateway Email Encryption

Issue/Introduction

Symantec Endpoint Encryption's Drive Encryption functionality includes the ability to enable audio cues to help with those visually impaired.

This makes it easier to navigate the preboot screen when a system is first started.  A series of beeps are used to identify different actions performed within this functionality.

Environment

Symantec Endpoint Encryption does have Audio cues and increased functionality for the visually impaired. 
For more information on this topic, see the following article:

449672 - Audio Cues with Symantec Endpoint Encryption 12.5 and above

Surface Pro systems do not work because they are missing a System Speaker. 

Platforms using the Soundwire audio interface may need additional functionality to work properly.

To request this functionality, reach out to  Symantec Encryption Support for further guidance. 

 

NOTE: The UEFI - audio beeps feature is not supported on Microsoft Surface Pro systems.

 

Resolution

The UEFI - audio beeps feature is not supported on Microsoft Surface Pro systems.

Note: Some hardware may not support audio at the BIOS level, such as Surface Pro systems where they are missing a System Speaker. 

For more information on this topic, please reach out to Broadcom Encryption Support for further guidance.