LUA download failed "size discrepancy"

Products

• Endpoint Protection

Issue/Introduction

The following errors are seen in the logs.

Lua log:

2023-03-30 07:38:05,286 [pool-5-thread-4] ERROR rcl.DownloadAccelerator [] - FILE DOWNLOAD ERROR: Though file is downloaded successfully there is size descrepancy: expected: 17428386 actual: 17428388
2023-03-30 07:38:05,286 [pool-5-thread-4] INFO  rcl.DownloadAccelerator [] - file: 1680100440jtun_emtsepn64c31sdsfrben230324003.7z, Retry attempt: 0, Max Retry: 1, sleep for 10000
2023-03-30 07:38:05,378 [pool-5-thread-6] INFO  rcl.HttpsHelper [] - Released connection for HTTP Get Method

Event log:

File size error  Symantec LiveUpdate  Symantec Endpoint Protection 14.3 RU5 English  Client - AdvML (Static) Win64 Rollback  1680100440jtun_emtse 
File size error  Symantec LiveUpdate  Symantec Endpoint Protection 14.3 RU6 English  Client - AdvML (Static) Win64 Rollback  1680100440jtun_emtse 

Environment

14.3 content.

Cause

Two packages with the same name are in the same publishing group, causing one to be overwritten.

Resolution

Separate the packages into different download and distribution schedules to avoid a colliding issue and publish them again.

For specific steps to create a download and distribution schedule, see KB Live Update Administrator (LUA) Configuration