Unexpected Server Error. ErrorCode: 0x10010000. Home, Monitors and Reports tab shows blank upon logging on to Endpoint Protection Manager

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Unexpected Server Error. ErrorCode: 0x10010000. Home, Monitors and Reports tab shows blank upon logging on to Endpoint Protection Manager

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Article ID: 263516

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unexpected Server Error. ErrorCode: 0x10010000. Home, Monitors and Reports tab is showing blank upon logging on to the Endpoint Protection Manager

Environment

SEPM 14.3.x

SEPM Database - SQL Server

Cause

User account used for SEPM to SQL database connection has expired.

You may get error "Failed to set Symantec Endpoint Protection Manager service account ACLs" upon running the Management Server Configuration Wizard on SEPM. (Symantec Endpoint Protection Manager)

Resolution

Renew the account used for SEPM to SQL communication and re-run the Management Server Configuration Wizard on SEPM.