When attempting to install the Linux agent for Symantec Endpoint Protection (SEP) or Symantec Endpoint Security (SES), the installation fails with "Error 1: Agent installation failed." Reviewing the sdcss_install.log shows the following error:
03/22/23 21:04:05: installDependency: Missing dependent at on rhel(*)
03/22/23 21:04:05: installDependency: install (at)
03/22/23 21:04:05: pkg_install: Installing packages at
Loaded plugins: versionlock
No package at available.
Error: Nothing to do
03/22/23 21:04:05: installDependency: Dependent package at not installed on rhel7
* refers to rhel7 or rhel8 ...etc
Following error are seen on the Ubuntu System
Error 1: Agent install failed.
Reading package lists...
Building dependency tree...
Reading state information...
Package at is not available, but is referred to by another package. This may mean that the package is missing, has been obsoleted, or
is only available from another source
E: Package 'at has no installation candidate
E: Unable to locate package auditd
E: Unable to locate package libelf-dev
02/12/25 15:40:10 [926883]: installDependency: Dependent package at not installed on ubuntu22
02/12/25 15:40:10 [926883]: installAgent: Dependency check or dependency install failed on ubuntu22. 02/12/25 15:40:10 [926883]: Executing seticli command with parameters, action: 1 and installresult: 1 02/12/25 15:40:44 [926883]: Successfully executed seticli command.
02/12/25 15:40:44 [926883]: Error 1: Agent install failed.
Red Hat Enterprise Linux (RHEL) and Ubuntu
This error occurs because one or more dependent packages is missing from the system and the installer could not automatically install them from the currently configured repositories.
Install the missing dependent packages. For example:
For RHEL # sudo yum install at
For Ubuntu # sudo apt install at
The following packages are required by the installer:
For a full list of dependent packages, see the Dependencies section of System Requirements documentation.