Recently, the customer is trying to install newer versions of their Java updates.
A customer may see one of the following possible manifestations:
1. Customer sees Java updates as "failed" to install on the endpoints.
When he looks at the client machines, those updates appear as "Failed" status.
2. Customer doesn't see Java updates at all on the endpoints.
When the customer looks at the patch update policy, it has a message saying:
"Policy includes updates that require manual download. Upload missing updates to allow policy delivery"
When he looks at the "Advanced" tab for the update policy, all those Java updates appear with a red banner and the following message:
Manually downloaded update: missing
If you check the "Bulletins and Updates" report under Home>Patch Management, all those failed Java updates are set to "Yes" for the Manual column.
This means that we are not able to download the required files automatically and that the customer needs to provide the required files.
ITMS Versions 8.5, 8.6, 8.7