While trying to install newer versions of the Java updates the following could be seen:
1. Java updates showing as "failed" to install on the endpoints.
When looking at the client machines, those updates appear as "Failed" status.
2. Unable to see Java updates at all on the endpoints.
When looking at the patch update policy, it has a message saying:
"Policy includes updates that require manual download. Upload missing updates to allow policy delivery"
When looking at the "Advanced" tab for the update policy, all those Java updates appear with a red banner and the following message:
Manually downloaded update: missing
If you check the "Bulletins and Updates" report under Home>Patch Management, all those failed Java updates are set to "Yes" for the Manual column.
This means that we are not able to download the required files automatically and that the customer needs to provide the required files.
ITMS Versions 8.5, 8.6, 8.7