Removal of older versions of DLP before DLP 15.8 after upgrading

Products

• Data Loss Prevention Core Package
• Data Loss Prevention
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce
• Data Loss Prevention Endpoint Suite
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Email
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Monitor and Prevent for Email
• Data Loss Prevention Network Monitor and Prevent for Email and Web
• Data Loss Prevention Network Monitor and Prevent for Web
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Protect
• Data Loss Prevention Network Web
• Data Loss Prevention Plus Suite
• Data Loss Prevention Sensitive Image Recognition

Issue/Introduction

Old versions of software installed on the Enforce and Detection servers after upgrading- ex: 15.7, do we still need 15.7 installed on the Enforce and Detection servers? 

 

Environment

Release: 15.8 and 16.0

Cause

Upgraded/updated DLP software and older versions of DLP remain in your environment. Some additional folders/files may be left behind after you run add/remove programs.

Resolution

Back up servers

Create a resourcereinstallation.zip 

Remove older versions after the backup and resource reinstallation.zip is completed. Backup best practices for Symantec DLP

Some folders/files still exist on the server.

• Moved those folders/files to a backup folder on the server and will remove them after 30 days if no issue arises.

Follow recommended steps in these guides:

• Symantec Data Loss Prevention Installation Guide for Windows 15.8 page 125
• Symantec Data Loss Prevention Installation Guide for Windows 15.7 page 115
• Symantec™ Data Loss Prevention Installation Guide for Windows 15.5 page 154