Resident Covered Products & Language Support
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Resident Covered Products & Language Support


Article ID: 261961


Updated On:




Broadcom Strategic Customer Success has a Resident offering.

  • Resident: The Resident is an embedded Broadcom solution expert who can provide Customers with advice, proactive planning and risk management as well as deployment, configuration and assessment solutions for a specific Broadcom product/product family, as selected by the customer to be covered under these services. Point products are sold in a bundle. Residents are sold per point product, not to cover the entire licensed bundle offering.

NOTE: Below are current available Residents, and their covered product/solution. If there is a Resident not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.


List of Resident Offerings

Resident Solution  Covered Products within Solution * Value Stream
Data Security (DS) Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC) SED - Endpoint Security
Endpoint Protection (SEP) & Endpoint Detection and Response (EDR) Endpoint Protection, EDR, SEP & EDR Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)

SED - Endpoint Security

Mobile Threat Defense SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)

SED - Endpoint Security

Protection Engine (SPE) Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange SED - Endpoint Security
Messaging Security Email Security.Cloud, Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail, Web Gateway, Email Threat Detection and Response, ATP: Network

SED - Network Security

Proxy ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG), Web Isolation (Fireglass)

SED - Network Security

Web Security Services (WSS) Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA, Web Isolation (Fireglass) SED - Network Security

Data Loss Prevention - Cloud (DLP-Cloud)

CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST SED - Information Security

Data Loss Prevention - Core (DLP-Core)

DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect, SED - Information Security
Advanced Authentication Advanced Authentication IMS - SiteMinder-AA-VIP
Identity Authentication Services (IAS) Authentication Service, Validation & ID Protection (VIP) IMS - SiteMinder-AA-VIP
SiteMinder SiteMinder (formally Single Sign On (SSO)) IMS - SiteMinder-AA-VIP
Application Performance Management (APM) Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA) IMS - Essentials
Control Compliance Suite (CCS) Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager IMS - Essentials
DX Operational Intelligence DX Operational Intelligence IMS - Essentials
Endpoint Management Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk IMS - Essentials
Encryption Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android IMS - Essentials
Service Management Service Management, Service Desk Manager, Service Catalog IMS - Essentials
Service Virtualization Service Virtualization and Agile Requirements Designer (ARD) IMS - Essentials
Test Data Manager (TDM) Test Data Manager IMS - Essentials
Unified Infrastructure Management Unified Infrastructure Management IMS - Essentials
Identity Manager Identity Manager, Identity Governance, Identity Portal, Identity Suite IMS - IDM-PAM-APIM-DIR
Privileged Access Management Privileged Access Management IMS - IDM-PAM-APIM-DIR
Clarity on Premise Clarity on Premise AOD - ValueOps
Clarity SaaS Clarity SaaS AOD - ValueOps
Rally on Premise Rally on Premise AOD - ValueOps
Rally SaaS Rally SaaS AOD - ValueOps
Performance Management Performance Management, Virtual Network Assurance AOD - NetOps
Spectrum Infrastructure Manager Spectrum Infrastructure Manager, Virtual Network Assurance AOD - NetOps
Automic Automation Intelligence Automic Automation Intelligence AOD - Automation
Automic Workload Automation Automic Workload Automation AOD - Automation
Autosys Workload Automation AE Autosys Workload Automation AE AOD - Automation
ESP dSeries Workload Automation ESP dSeries Workload Automation AOD - Automation
Process Automation Process Automation AOD - Automation
Sysview Sysview MSD - AIOps
View / Deliver View / Deliver MSD - Core Infrastructure
Datacom Datacom MSD - Data Management
IDMS IDMS MSD - Data Management
Zowe (Brightside) Zowe (Brightside) MSD - DevOps
ACF2 ACF2 MSD - Security
Top Secret Top Secret MSD - Security
*Products not listed are not covered by the Resident


Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.