Resident Covered Products & Language Support

Products

• Symantec

Issue/Introduction

Broadcom Strategic Customer Success has a Resident offering.

• Resident: The Resident is an embedded Broadcom solution expert who can provide Customers with advice, proactive planning and risk management as well as deployment, configuration and assessment solutions for a specific Broadcom product/product family, as selected by the customer to be covered under these services. Point products are sold in a bundle. Residents are sold per point product, not to cover the entire licensed bundle offering.

NOTE: Below are current available Residents, and their covered product/solution. If there is a Resident not listed that you are interested in, please contact your Broadcom Account Manager.  [Broadcom Account Managers, please contact your Customer Success Offerings team.]

Customers are encouraged to periodically review this list of covered products, which may be revised and updated by Broadcom from time to time without notice.

Resolution

List of Resident Offerings

Resident Solution	Covered Products within Solution *	Value Stream
Data Security (DS)	Critical System Protection (CSP), CSP Client, CSP Monitoring, Data Center Security (DCS) Monitoring, DCS Server, DCS Server Advanced, Endpoint Hardening (App Control / App Iso), Cloud Workload Protection Compute (CWP-C), Industrial Control System Protection (iCSP), Endpoint Application Control policies within Symantec Endpoint Security Complete (SESC)	SED - Endpoint Security
Endpoint Protection (SEP) & Endpoint Detection and Response (EDR)	Endpoint Protection, EDR, SEP & EDR Policies within Symantec Endpoint Security Complete (SESC), Symantec Insight for Private Clouds (SIPC)	SED - Endpoint Security
Mobile Threat Defense	SEP Mobile, Endpoint Protection Mobile policies within Symantec Endpoint Security Complete (SESC)	SED - Endpoint Security
Protection Engine (SPE)	Protection Engine for Cloud Services, Protection Engine for NAS, Protection Engine for Sharepoint, Mail Security for Microsoft Exchange	SED - Endpoint Security
Email.Cloud	Email Security.Cloud, Email Threat Detection and Response, Email Threat Isolation Service, Policy Based Encryption, Phishing Readiness	SED - Network Security
Proxy	ProxySG, ProxyVA, ProxyAV, Advanced Secure Gateway (ASG), Content Analysis System (CAS), SSLV, Reporter, Management Center, Integrated Secure Gateway (ISG), Web Isolation (Fireglass)	SED - Network Security
Web Security Services (WSS)	Web Security Services (Cloud), Cloud Mobility Service, Hosted Reporting Module, Cloud Services Suite, WSSA, Web Isolation (Fireglass)	SED - Network Security
Data Loss Prevention - Cloud (DLP-Cloud)	CASB Audit, Detect, Protect, Investigate, Gatelet, Securlet, DLP Cloud Detection Service, DLP Cloud Service for Email, Data Loss Prevention Cloud Detection Service for ICAP, Data Loss Prevention Cloud Detection Service for REST	SED - Information Security
Data Loss Prevention - Core (DLP-Core)	DLP Cloud Prevent for Microsoft Office 365, DLP Endpoint Discover, DLP Endpoint Prevent, DLP Network Discover, DLP Network Monitor, DLP Network Prevent for Email, DLP Network Prevent for Web, DLP Network Protect,	SED - Information Security
Advanced Authentication	Advanced Authentication	IMS - SiteMinder-AA-VIP
Identity Authentication Services (IAS)	Authentication Service, Validation & ID Protection (VIP)	IMS - SiteMinder-AA-VIP
SiteMinder	SiteMinder (formally Single Sign On (SSO))	IMS - SiteMinder-AA-VIP
Application Performance Management (APM)	Application Performance Management (APM), App Synthetic Monitor (ASM), and Application Experience Analytics (AXA)	IMS - Essentials
Control Compliance Suite (CCS)	Control Compliance Suite, CCS Assessment Manager, CCS Policy Manager, CCS Risk Manager, CCS Standards Manager, CCS Vulnerability Manager	IMS - Essentials
DX Operational Intelligence	DX Operational Intelligence	IMS - Essentials
Endpoint Management	Asset Management Suite, Client Management Suite, Deployment Solution, Ghost Solution Suite, Inventory Solution, IT Management Suite, Patch Management Solution, Server Management Suite, ServiceDesk	IMS - Essentials
Encryption	Drive Encryption (formerly Whole Disk Encryption), Encryption Management Server (formerly Universal Server), Endpoint Encryption Full Disk Encryption, File Share Encryption (formerly NetShare), Gateway Email Encryption (formerly Universal Gateway Email, Key Management Server, Mobile Encryption for IOS, PGP Command Line, PGP Viewer for Android	IMS - Essentials
Messaging Gateway	Messaging Gateway for Service Provider, Messaging Gateway powered by Brightmail, Messaging Gateway Small Business Edition powered by Brightmail,	IMS - Essentials
Service Management	Service Management, Service Desk Manager, Service Catalog	IMS - Essentials
Service Virtualization	Service Virtualization and Agile Requirements Designer (ARD)	IMS - Essentials
Test Data Manager (TDM)	Test Data Manager	IMS - Essentials
Unified Infrastructure Management	Unified Infrastructure Management	IMS - Essentials
API Gateway	API Gateway	IMS - IDM-PAM-APIM-DIR
Identity Manager	Identity Manager, Identity Governance, Identity Portal, Identity Suite	IMS - IDM-PAM-APIM-DIR
Privileged Access Management	Privileged Access Management	IMS - IDM-PAM-APIM-DIR
Clarity on Premise	Clarity on Premise	AOD - ValueOps
Clarity SaaS	Clarity SaaS	AOD - ValueOps
Rally on Premise	Rally on Premise	AOD - ValueOps
Rally SaaS	Rally SaaS	AOD - ValueOps
Performance Management	Performance Management, Virtual Network Assurance	AOD - NetOps
Spectrum Infrastructure Manager	Spectrum Infrastructure Manager, Virtual Network Assurance	AOD - NetOps
Automic Automation Intelligence	Automic Automation Intelligence	AOD - Automation
Automic Workload Automation	Automic Workload Automation	AOD - Automation
Autosys Workload Automation AE	Autosys Workload Automation AE	AOD - Automation
ESP dSeries Workload Automation	ESP dSeries Workload Automation	AOD - Automation
Process Automation	Process Automation	AOD - Automation
OPS/MVS	OPS/MVS	MSD - AIOps
CA7	CA7	MSD - AIOps
WLA ESP	WLA ESP	MSD - AIOps
Sysview	Sysview	MSD - AIOps
View / Deliver	View / Deliver	MSD - Core Infrastructure
Datacom	Datacom	MSD - Data Management
IDMS	IDMS	MSD - Data Management
Zowe (Brightside)	Zowe (Brightside)	MSD - DevOps
ACF2	ACF2	MSD - Security
Top Secret	Top Secret	MSD - Security

*Products not listed are not covered by the Resident

 

Language Support

Please note that Premium Support will be provided in English. Broadcom will make commercially reasonable efforts to accommodate local language requirements, when possible, during local Regional Business Hours; however, some products may only be supported in English. Please refer to the Contact Support page for standard languages and business hours in your region.