What to do before a new install of IT Management Suite (ITMS) 8.7.
What to do before upgrading an existing version of ITMS to ITMS 8.7.
Read the ITMS 8.7 documentation. Please visit the main ITMS landing page. ITMS 8.7 Release Notes are available here: IT Management Suite 8.7 Release NotesAs well, refer to our online article "What to Know Before Installing or Upgrading ITMS 8.7"
During the course of your upgrade, you may determine that you need to upgrade your Windows Server Operating System. ITMS does not support an in-place upgrade of the Windows Server Operating System. Please see step six (6) below.
Check the following document to see which upgrade path you should follow. --> Supported upgrade paths for IT Management Suite.
What are the released ITMS 8.1 Agent or Plug-in versions and build numbers?
What are the released ITMS 8.5 Agent or Plug-in versions and build numbers?
Verify that your systems meet hardware recommendations. --> IT Management Planning Considerations. Recommended IT Management Suite Hardware
Verify that your ITMS environment is running on supported Server OSs, IIS, and SQL. --> ITMS Platform Support Matrix (or the PDF version)
If you find after reviewing the documents in Steps 2 and 3 above that you need to upgrade your server's hardware or OS, please read the following documentation:
Best Practice calls for testing the install/upgrade in a lab environment before doing the install/upgrade in the production environment.
Make a backup of the Notification server, Site servers (task and package), Gateway servers, SQL servers, and SQL databases.
Make a backup of (export) your Certificates. Also, please refer to other items considered important to backup: ITMS Disaster Recovery "ITMS Disaster Recovery White Paper"
Follow the steps in this document to perform the install or upgrade (instructions are identical to 8.7 as they were for 8.5 and 8.6) -->Installing the IT Management SuiteUpgrading IT Management Suite
"Things to Know Before You Install/Upgrade IT Management Suite 8.6" (KB 253386)
"Migrating a stand-alone ITMS 8.5 RU4 to the latest ITMS (8.6 or 8.7) Version using new hardware and a new host name for Notification Server" (KB 257157 )