The following procedure may be attempted to address widespread scoreboard issues across multiple users.
Release 17.3 and higher
CA Service Desk Manager
Run the following steps to have all scoreboards reset:
pdm_extract User_Query > usq_backup.dat
pdm_extract -f "Select * from User_Query where obj_persid like 'cnt%'" > Users.dat
pdm_load -v -r -f Users.datThe -v flag will display each action taken by the command above. If you prefer, you can run the command as follows to keep the output for reference:
pdm_load -v -r -f Users.dat > users_deleted.out
pdm_cache_refresh -t User_QueryThe next login done by any user will show the Default Scoreboard defined to his Access Type.
IMPORTANT: If just a few users need to have the scoreboard reset, then proceed with steps from KB Article 261077 above to each of them.