How to submit, view and track a Request for Enhancement (RFE) in Broadcom's AOD Division

Products

• Network Observability
• Spectrum
• CA Performance Management
• Virtual Network Assurance
• CA Mediation Manager
• Network Flow Analysis
• AutoSys Job Management Adapter for AutoXfer
• Autosys Workload Automation
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• AppNeta
• CA Workload Automation DE
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)
• CA Workload Automation DE - System Agent (dSeries)

Issue/Introduction

• What information is needed to submit an Request for Enhancement (RFE) in Broadcom's AOD Division (currently applies to our Automation and NetOps Products)
• How to I view and track my existing cases

Environment

Release : All Supported Releases

Resolution

1.  To Create a Request for Enhancement Please open a support ticket using the below template

• To create a support case, use one of the following options:

  • Go directly to the Broadcom case management portal
  • Log in to the Broadcom Support portal, and click My Cases

 

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SUBJECT: RFE from CUSTOMER NAME: Create a Brief identifying title

DESCRIPTION:
Customer Contact Name:
Role:
Department:

Have you already discussed this Enhancement Request with your Solution Engineer or Account Team?  If yes, please provide us with the Broadcom team member you have been working with?

Your Deployment

1. 1. What version of the PRODUCT do they have installed

      •  

   2. If Netops:  Specify if your request is for a specific NetOps component (Spectrum, VNA, NFA)

      •  

Problem Description

1. 1. Brief Description of the Problem: (What problem is the proposed enhancement aiming to solve?)

      •  

   2. Who does this affect?(User roles, departments, customer segments etc.)

      •  

   3. How frequently does this occur? (if applicable)

      •  

   4. What is the impact today? (On users, business etc.)

      •  

   5. Include screenshots as appropriate

 

Enhancement Description

1. 1. Brief Description of the request: (What specifically are you proposing should be changed or added in the product?)

      •  

   2. How would this solve the problem described above?

      •  

   3. What benefits does this enhancement provide? (E.g. improved efficiency, cost savings, improved user satisfaction, reinforced security, etc.)

      •  

Customer Involvement

1. 1. Should this RFE be implemented,

• • would you be willing to join our planning events with engineering?

  • how soon would you be able to test this functionality and implement it in production?

 

2. To Track your existing Request for Enhancement Cases

• Creating and customizing case views on the Broadcom support portal

Additional Information

• Enhancement Request (ER) and Request for Enhancement (RFE) are synonymous