Symantec Web Email Protection Replies will not allow proper language characters to be input

Products

• Desktop Email Encryption
• Encryption Management Server
• Gateway Email Encryption
• File Share Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

Symantec Web Email Protection has a convenient feature to allow secure communications of emails via Web Email Protection.  All language types are supported and allowed, but in some rare cases, the encoding may not be properly displayed.  This article will cover this scenario.

 

As you can see in the screenshot above, these are improper characters for the Greek language.

The proper characters should be seen as below:

 

Environment

Symantec Encryption Management Server 10.5 and above.

Resolution

If the characters of non-US English characters are not getting typed properly, look at the sending user's email client and see which encoding is being used.

It may help to change the encoding to US-ASCII instead of encoding may be used at the time.  The configuration below may have more success:

If you have encountered this issue and need further assistance, please reach out to Symantec Encryption Support for further guidance.

Additional Information

For more information on troubleshooting Web Email Protection, see the following article:

153269 - Symantec Encryption Management Server Web Email Protection Troubleshooting