DX OI - Unable to clear UIM Alarms, error "Alarm action(s) failed to perform"
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DX OI - Unable to clear UIM Alarms, error "Alarm action(s) failed to perform"


Article ID: 258642


Updated On:


DX Operational Intelligence


I am unable to clear UIM Alarms

It return error: "Alarm action(s) failed to perform"

however as per documentation I should be able to clear UIM alarms: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/22-1/using/alarm-analytics.html



DX OI 21.3, 22.1


When the "Southbound Gateway" configuration is enabled, then if OI gets a success response from UIM, then only the alarm in OI will be cleared, otherwise the alarm will not be cleared in OI.


a) Ensure Southbound gateway is configured correctly and UIM API endpoint is available and working as expected

For more information refer to https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/22-1/Integration/DX-OI-Inbound-Integration/integration-with-ca-products/Integrate-DX-Unified-Infrastructure-Management/southbound-gateway.html

b) Review the doi-integrationgateway integrationgateway.log, there should not be any error, below an example of 500 error indicating a problem with UIM API:



Disabling the "Southbound Gateway" configuration should allow you to clear the UIM alarms, however due to OI defect DE556853 alarms cannot be cleared.

This is a defect in OI 23.1 and 22.1 but to be fixed in the next release.

Additional Information