DX OI - Unable to clear UIM Alarms, error "Alarm action(s) failed to perform"
Article ID: 258642
Updated On:
Products
Issue/Introduction
I am unable to clear UIM Alarms
It return error: "Alarm action(s) failed to perform"
however as per documentation I should be able to clear UIM alarms: https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/22-1/using/alarm-analytics.html
Environment
DX OI 21.3, 22.1
Resolution
When the "Southbound Gateway" configuration is enabled, then if OI gets a success response from UIM, then only the alarm in OI will be cleared, otherwise the alarm will not be cleared in OI.
Recommendations:
a) Ensure Southbound gateway is configured correctly and UIM API endpoint is available and working as expected
For more information refer to https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/digital-operational-intelligence/22-1/Integration/DX-OI-Inbound-Integration/integration-with-ca-products/Integrate-DX-Unified-Infrastructure-Management/southbound-gateway.html
b) Review the doi-integrationgateway integrationgateway.log, there should not be any error, below an example of 500 error indicating a problem with UIM API:
NOTE:
Disabling the "Southbound Gateway" configuration should allow you to clear the UIM alarms, however due to OI defect DE556853 alarms cannot be cleared.
This is a defect in OI 23.1 and 22.1 but to be fixed in the next release.
Additional Information
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