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Error details from Webagent log file

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Article ID: 254593

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Updated On:

Products

SITEMINDER CA Single Sign On Agents (SiteMinder)

Issue/Introduction

 

When running Web Agent, this one reports errors:

  1. [71341/1893705472][Mon Oct 31 2022 07:13:52][CSmHttpPlugin.cpp:338][ERROR] Unable to resolve server host name. Exiting with HTTP 500 server error '10-0004'.
  2. [71376/1704888064][Mon Oct 31 2022 07:16:17][CSmHttpPlugin.cpp:548][ERROR] URL contains invalid characters. Exiting with HTTP 500 server error '00-0002'.
  3. [71377/1925175040][Mon Oct 31 2022 07:17:07][CSmHttpPlugin.cpp:534][ERROR] URL exceeds MaxUrlSize size. Exiting with HTTP 500 server error '10-0007'.
  4. [71341/1767827200][Mon Oct 31 2022 08:38:35][CSmHttpPlugin.cpp:361][ERROR] Unable to resolve fully qualified host name. Exiting with HTTP 500 server error '00-0016'.
  5. [71377/1778317056][Mon Oct 31 2022 08:39:00][mod_sm22.cpp:1089][ERROR] Error in input filter 'SMINPUTFILTER' - 'Partial results are valid but processing is incomplete'.
    [71377/1778317056][Mon Oct 31 2022 08:39:00][SmApache22WebFilterCtxt.cpp:463][ERROR] Input filter pre-fetch read error - 'Partial results are valid but processing is incomplete'

 

Resolution

 

At first glance, each of them is known issue.

  1. There might be a problem with the keys (1). It can also be caused by a request in http 1.0 (2).
  2. The incoming request URL has a character included in BadUrlChars or BadQueryChars (3)(4)(5)(6).
  3. This will happen if the requested URL is larger than the default value of ACO MaxUrlSize (7).
  4. This is related to a DNS problem. Maybe the request set the IP address instead of the FQDN (8)(9)?
  5. This error happens when the Web Agent doesn't receive the expected data from Apache (10)(11)(12).

Additional Information

 

(1)

     Agent Keys synchronization issue among distributed Policy Servers
     

(2)

     Agent Error Codes

       10-0004
       Reason:
       Unable to read the 'host' HTTP variable.
       Action:
       Check that the web browser and web server are HTTP 1.0-compliant. For information about configuring testing tools that do not send HOST headers, see Backward Compatibility Settings

     

(3)

     URL contains BadQueryChars: '/myURI/MyServlet;variable=value'
     

(4)

     SPS intercepts the space or %20 as bad character in URL URLHandling
     

(5)

     Wildcard Realm and Rule resources patterns syntax in AdminUI
     

(6)

     Agent Error Codes

       00-0002
       Reason:
       Illegal Characters exist in a URL or characters defined in the BadUrlChars parameter have been detected in a URL.
       Action:
       Do one of the following:
       Remove the offending characters from the URL
       Remove the characters from the list in the BadUrlChars parameter so they will no longer be blocked.

     

(7)

     Agent Error Codes

       10-0007
       Reason:
       The URL is too long.
       Action:
       Increase setting of the MaxUrlSize parameter; the default setting is 4096 bytes.

     

(8)

     Unable to resolve fully qualified host name. Exiting with HTTP 500 server error '00-0016'
     

(9)

     Agent Error Codes

       00-0016
       Reason:
       Unable to resolve the FQ host name.
       Action:
       Check the Web Agent logs to determine the host name that the Agent is trying to resolve. If the host name is correct, check the DNS settings of the web server on which the agent runs

     

(10)

     Webagent : 'SMINPUTFILTER' - 'The timeout specified has expired' error message
        

(11)

     WebAgent Errors
     

(12)

     Information about the SMINPUTFILTER error message in Web Agent log