Error details from Webagent log file

Products

• SITEMINDER
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

 

When running Web Agent, this one reports errors:

1. [71341/1893705472][Mon Oct 31 2022 07:13:52][CSmHttpPlugin.cpp:338][ERROR] Unable to resolve server host name. Exiting with HTTP 500 server error '10-0004'.
2. [71376/1704888064][Mon Oct 31 2022 07:16:17][CSmHttpPlugin.cpp:548][ERROR] URL contains invalid characters. Exiting with HTTP 500 server error '00-0002'.
3. [71377/1925175040][Mon Oct 31 2022 07:17:07][CSmHttpPlugin.cpp:534][ERROR] URL exceeds MaxUrlSize size. Exiting with HTTP 500 server error '10-0007'.
4. [71341/1767827200][Mon Oct 31 2022 08:38:35][CSmHttpPlugin.cpp:361][ERROR] Unable to resolve fully qualified host name. Exiting with HTTP 500 server error '00-0016'.
5. [71377/1778317056][Mon Oct 31 2022 08:39:00][mod_sm22.cpp:1089][ERROR] Error in input filter 'SMINPUTFILTER' - 'Partial results are valid but processing is incomplete'.
   [71377/1778317056][Mon Oct 31 2022 08:39:00][SmApache22WebFilterCtxt.cpp:463][ERROR] Input filter pre-fetch read error - 'Partial results are valid but processing is incomplete'

 

Resolution

 

Each of them is known issue:

1. There might be a problem with the keys (1). It can also be caused by a request in http 1.0 (2).
2. The incoming request URL has a character included in BadUrlChars or BadQueryChars (2)(3)(4)(5).
3. This will happen if the requested URL is larger than the default value of ACO MaxUrlSize (2).
4. This is related to a DNS problem. Maybe the request set the IP address instead of the FQDN (2)(6)?
5. This error happens when the Web Agent doesn't receive the expected data from Apache (7)(8)(9).
   
   

Additional Information

 

 

 

1. Agent Keys synchronization issue among distributed Policy Servers
     
2. Agent Error Codes
   
   
3. URL contains BadQueryChars: '/myURI/MyServlet;variable=value'
     
4. SPS intercepts the space or %20 as bad character in URL URLHandling
   
   
5. Wildcard Realm and Rule resources patterns syntax in AdminUI
     
6. Unable to resolve fully qualified host name. Exiting with HTTP 500 server error '00-0016'
     
7. Webagent : 'SMINPUTFILTER' - 'The timeout specified has expired' error message
       
8. Input filter pre-fetch read error in Web Agent
   
   
9. Information about the SMINPUTFILTER error message in Web Agent log