Clarity SMTP and TLS

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Is it possible to use an SMTP server in Clarity that requires TLS?

Environment

Release: Clarity PPM 16.X 

Resolution

Prior to Clarity version: 16.0.0+ it is possible to specify the port for the SMTP server 

However, Clarity will not issue a StartTLS command (regardless of port configuration).

Clarity Logs may record errors while connecting to an SMTP server that requires TLS, for reference:
530 #5.7.0 Must issue a StartTLS command first

Starting from Clarity version: 16.3.0 onwards, this functionality has been implemented and Clarity will now support the StartTLS protocol. Following is the configuration setting available in CSA, as present under System >> Mail Server>> Enable StartTLS. As referenced in the following screenshot:

Additional Information

The Technical Reference Guide for Clarity version: 16.3.0, states about enabling StartTLS as referenced in the following link:

CSA - System - Mail Server