Client Automation - Enable debug logging on CIC (Content Import Client)

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager

Issue/Introduction

Content Download has it's logs in Informational mode by default.

To resolve an issue, support might as you to put the logs in detailed mode.

Environment

CA Client Automation - 14.5 CU5 and below

Resolution

To enable logging on CIC:

1. Stop the engine running the Default Software Contents Download Job,

by default is the system engine but can be assigned to another engine instance

 

2. Open 'config.xml' located in the 'C:\Program Files (x86)\CA\SC\CIC\conf' folder using Notepad (or similar tool) and then change:

      <Configuration>

         <log_properties>

            <debugLevel>INFO</debugLevel>       from INFO to DEBUG

 

 

      <content_server_connection_properties>

             <httpclientLogLevel>ERROR</httpclientLogLevel>     from ERROR to DEBUG

3. Save the file.

Additional Information

In versions 14.5 CU6 and above follow the steps in this article:

Enable debug mode logging on CIC.log for 14.5 CU6 and above versions