Enable debug mode logging on CIC.log for 14.5 CU6 and above versions

Products

• CA Client Automation
• CA Client Automation - IT Client Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Settings to enable the debug level on CIC.log has changed since 14.5 CU6, so why the previous changes 
in the C:\Program Files (x86)\CA\SC\CIC\conf\Config.xml didn't work.

Environment

CA Client Automation - 14.5 CU6 and above

Resolution

Change the logging level inside file C:\Program Files (x86)\CA\SC\CIC\conf\log4j2.xml
(save a copy of the file before then you can rename to change back to the default 'info' level).

<Loggers>
        <!-- avoid duplicated logs with additivity=false -->
        <Logger name="com.ca.pmengine" level="debug" additivity="false">
            <AppenderRef ref="Async"/>
            <!--<AppenderRef ref="LogToRollingRandomAccessPMFile"/> -->
            <!--<AppenderRef ref="LogToRollingRandomAccessPMFile"/> -->
            
            <!--<AppenderRef ref="NSMEventAppender"/> -->
    </Logger>
        
        <Root level="debug">
            <AppenderRef ref="LogToPMConsole"/>
            
        </Root>
    </Loggers>

Save the file.

Additional Information

In previous versions below 14.5 CU6 follow the steps in this article:

Client Automation - Enable debug logging on CIC (Content Import Client)