Restoring a file from quarantine locally on a Symantec Endpoint Security client

Products

• Endpoint Security

Issue/Introduction

The option to restore a file from quarantine locally in the Symantec Endpoint Security (SES) client is grayed out and locked

Environment

Symantec Endpoint Security

Resolution

To unlock this option the Antimalware Policy must be unlocked in the ICDm cloud portal. Once unlocked the option to restore from quarantine is available.

Note: Only users with admin permissions or power users can use the feature, if you are a standard non admin user the lock will be always shown up despite the policy is unlocked

Additional Information

How to restore from Quarantine locally on a Symantec Endpoint Protection client

Manage Quarantined files with Endpoint Protection

Managing quarantined files