PAM: PAM Proxy service stops after version up and start up.

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Windows Proxy application upgraded during PAM server upgraded from 3.4.3 to 4.0.3.
And then PAM Proxy stop after serivce start up.
He upgraded as following steps:

1. stop PAM proxy service
2. Uninstall old version on the server.
3. remove PAM proxy folder ( C:\cspm_agent )
4. restart server
5. install new Windows Proxy application
6. restart server
7. start PAM Proxy service 

Environment

Release : 4.0.x
Product : Privileged Access Manager

Cause

This problem caused following case.

• using differnt version between PAM server and Windows Proxy.

Windows Proxy needs same version of PAM server as patch level.
Following combination is not supported.

• • PAM 3.4.3 <->  Windows Proxy 4.0.3
  • PAM 4.0.3 <-> Windows Proxy 3.4.3
• Old Windows Proxy version information cause the problem since he did not reset Windows Proxy information in PAM side.

After uninstall old version, he need delete Proxy information.

Resolution

Please following steps during upgrading Windows Proxy Application.

1. uninstall old Windows Proxy
   uninstall via Control Panel after stoping PAM Proxy service.
2. delete Proxy information
   Remove PAM Proxy entry from Credentials > Manage Targets > Proxies 
3. install new Windows Proxy
   Install Windows Proxy as same version as PAM server's patchlevel

Additional Information

Please refer following article when delete proxy is failed.

Could not delete the old unused proxies.