Password needs to be reset on an Appneta monitoring point. We tried to log in to the appliance but we don't know the password. How can we change the username and the password?
The Username for AppNeta monitoring points can not be changed, and is always:
The passwords can be changed if your monitoring point supports the Usb_Configuration setting in the appliance, if the value is set to True:
If the setting is set to false, then you will not be able to change the password, and will need to perform a factory reset of the monitoring point.
*You can not query the status of this value without knowing the password, so the reset procedure should be always attempted if needed.
Resetting Monitoring Point password
If you forget your Monitoring Point password you can reset it.
As of EMP 13.10 - In order to use USB, you need to ensure it is enabled through API:
If you do not have the password (needed) to enable USB, please perform a factory reset using the physical button:
Which will restore the default password: