Incident deletion fails with no errors
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Article ID: 250933
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Updated On:
Products
Data Loss Prevention
Data Loss Prevention Enforce
Data Loss Prevention Oracle Standard Edition 2
Issue/Introduction
Incident deletion fails with no errors presented.
If you look within the oracle alert log you see: ORA-08102: index key not found, obj#, file, block ()
Cause
- No errors present in tomcat logs or within the console.
INFO [com.vontu.manager] Incident deletion started. Incident deletion started
INFO [com.vontu.manager] Incident deletion failed. Incident deletion failed
- ORA-08102 is present in the oracle alert log.
- ORA-08102 is an indicator that the index for a table, such as MESSAGECOMPONENT, is non-functional.
Resolution
- If you have Oracle Standard Edition contact Broadcom support for assistance.
- If you have Oracle Enterprise Edition contact Oracle Enterprise support for assistance.
The index and/or entire table may need to be rebuilt.
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