Error when performing a XOG request

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When trying to do a XOG request to insert a new user, you are observing this error:

]]></Exception>
</ErrorInformation>
</Record>
<Record>
<KeyInformation>
*
</KeyInformation>
<ErrorInformation>
<Severity>FATAL</Severity>
<Description>This record has not been inserted</Description>
<Exception><![CDATA[missing resource new id

The same code works in a different environment.

Environment

Release : 15.9.3

Component : Clarity XOG and REST API

Resolution

Try to flush Clarity caches: 98199 - Flush Clarity server cache