SOI 4.2 CU2 Http status 406

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

Hello we upgrade to windows 2019 and reinstalling SOI and we are getting error 406 after we authenticate

http Status 406 - not acceptable

the target resource does not have a current representation that would be acceptable to the user agent. according to the proactive negotiation header fields received in the request, and the server is unwilling to supply a default representation.

 

Customer is trying to access the catalyst registry page.

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Customer is trying to access the catalyst registry page and getting page no found.

This is fixed in SOI 4.2 CU4

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-Service-Operations-Insight-Solutions--Patches/6500?r=2

 

Also provided customer with KB to set EEM to use TLS 1.2

https://knowledge.broadcom.com/external/article?articleId=243846