admin user is in disabled and does not allow to make changes

Products

• CA Performance Management - Usage and Administration

Issue/Introduction

"admin" user is in disabled and does not allow to make changes on NetOps Portal

 

 

Environment

Release : 21.2

Component : Performance Management Portal Web UI

Cause

Exceed password attempt

Resolution

Use the SsoConfig tool to verify the user is disabled and enable them:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/administrating/manage-roles-and-user-accounts/enable-disabled-users.html

Additional Information

If you need to change the Admin password use the Article ID: 32139 - Unable to log in to Performance Management Portal as the default Admin user

https://knowledge.broadcom.com/external/article/32139/unable-to-log-in-to-performance-center-a.html