SSP Platform / ISG 2.3.2.1 - Fresh Box and device is keep rebooting
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SSP Platform / ISG 2.3.2.1 - Fresh Box and device is keep rebooting

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Article ID: 247465

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Updated On:

Products

SSP-S410 PLATFORM SSP SSP-S210 PLATFORM SSP-S410

Issue/Introduction

When booted up the device for the first time, it keeps rebooting on its own, producing the following messages:

 

Version 2.20.1276. Copyright (C) 2020 American Megatrends, Inc.
S410 BIOS G0.22 (2020-11-24)
Symantec Systems, Inc. [C-NS]
CPU 0: Intel(R) Xeon(R) Gold 6230 CPU @ 2.10GHz
CPU 1: Intel(R) Xeon(R) Gold 6230 CPU @ 2.10GHz
BMC Version:  1.28

Booting from Primary SATA device

Symantec UEFI Boot v4.26.255336

This machine has the following bootable system:

>1: Version: ISG 2.3.2.1, Release id: 265086
    Created:    Friday July 30 2021 01:28:14 UTC
    Last-boot:  Friday July 29 2022 10:43:47 UTC, FAILED
    Attributes: Locked, Signed

The default boot system is:                                                  92
 1: Version: ISG 2.3.2.1, Release id: 265086

Press the space key to select an alternate system to boot.

Seconds remaining until the default system is booted: 0

Booting Version: ISG 2.3.2.1, Release id: 265086
+ . /opt/bluecoat/clp/lib/scripts/clp-lib.sh
++ COE_PFS_VER=v2
++ PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/bin:/usr/bin:/sbin:/usr/sbin
++ VG_PREFIX=__pre_
++ COE_RESERVED_SNAPSHOT_SIZE=1073741824
++ COE_SNAPSHOT_RESERVE='    encrypted-data:50M     cache-data:20M     data:2%ORIGIN '
++ SEED=/tmp/.rndlspo
++ GPIO_BASE_DIR=/sys/class/gpio
++ EXPORT_FILE=/sys/class/gpio/export
++ EFI_DIR=/sys/firmware/efi/efivars
++ EFI_MEK=/sys/firmware/efi/efivars/MEK-dbc9ab9c-70f8-4cdb-90f3-d00b27a38064
++ COE_SEC_VARS=/opt/bluecoat/coe_sec_vars/coe_sec_vars.py
++ REASON_FILE=/core/last_reboot/reason
++ EFI_CURRENT_PATH=/sys/firmware/efi/efivars/CurrentSerialSettings-b1b36761-35ae-4d02-e162-e0e8bc7b6d5b
++ INIT_ATTRIBUTES_FILE=/encrypted-config/init-attributes
+++ check_get_fips_env
++++ is_fips_mode_enabled
++++ fips_mode_enabled=false
++++ grep '^FIPS_MODE=1$' /encrypted-config/init-attributes
++++ '[' 1 -eq 0 ']'
++++ echo false
+++ '[' false == true ']'
++ OPENSSL=' /usr/bin/openssl'
+++ check_get_fips_env
++++ is_fips_mode_enabled
++++ fips_mode_enabled=false
++++ grep '^FIPS_MODE=1$' /encrypted-config/init-attributes
++++ '[' 1 -eq 0 ']'
++++ echo false
+++ '[' false == true ']'
++ NGINXCOE=' /etc/init.d/nginx'
+++ check_get_fips_env
++++ is_fips_mode_enabled
++++ fips_mode_enabled=false
++++ grep '^FIPS_MODE=1$' /encrypted-config/init-attributes
++++ '[' 1 -eq 0 ']'
++++ echo false
+++ '[' false == true ']'
++ CONFDCOE=' /opt/tailf/confd/bin/confd'
++ CLOUD_PLATFORMS='AWS Xen Azure GCP'
++ KB=1024
++ MB=1048576
++ GB=1073741824
++ TB=1099511627776
++ PB=1125899906842624
+ /opt/bluecoat/clp/bin/update_boot_meta -f
+ logger -p local1.notice -t /opt/bluecoat/clp/bin/update_boot_meta: 'Marking boot as successful.'
++ mktemp /tmp/cmd-XXXXXXXXXX
+ CMD=/tmp/cmd-yQpeN7PHs3
+ cat
+ chmod +x /tmp/cmd-yQpeN7PHs3
+ /opt/bluecoat/clp_services/bin/update_boot_disks /tmp/cmd-yQpeN7PHs3
+ rm /tmp/cmd-yQpeN7PHs3
+ '[' -d /core/clp/ ']'
+ rm -fR /core/clp/
+ cp -fR /var/log/clp/ /core
+ cp -fR /var/log/clp_alerts.log /var/log/clp_services.log /core/clp/
+ '[' -e /data/bluecoat/clp/last-upgraded-si ']'
+ delete_snapshots
++ lvs --noheadings --nosuffix --separator : -o vg_name,lv_name,lv_attr
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ owi-aos--- =~ ^s ]]
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ -wi-ao---- =~ ^s ]]
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ owi-aos--- =~ ^s ]]
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ owi-aos--- =~ ^s ]]
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ swi-a-s--- =~ ^s ]]
+ echo y
+ lvremove vg_raid1_1/sn_cache-data
Do you really want to remove active logical volume vg_raid1_1/sn_cache-data? [y/n]:   Logical volume "sn_cache-data" successfully removed
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ swi-a-s--- =~ ^s ]]
+ echo y
+ lvremove vg_raid1_1/sn_data
Do you really want to remove active logical volume vg_raid1_1/sn_data? [y/n]:   Logical volume "sn_data" successfully removed
+ for lv in '$(lvs --noheadings --nosuffix --separator ":" -o vg_name,lv_name,lv_attr)'
+ IFS=:
+ read VG_NAME LV_NAME LV_ATTR
+ [[ swi-a-s--- =~ ^s ]]
+ echo y
+ lvremove vg_raid1_1/sn_encrypted-data
Do you really want to remove active logical volume vg_raid1_1/sn_encrypted-data? [y/n]:   Logical volume "sn_encrypted-data" successfully removed
+ echo 'ERROR during system upgrade.'
ERROR during system upgrade.
+ logger -p local1.alert -t abort_upgrade 'ERROR, please check /var/log/clp/upgrade_downgrade and /tmp/mount_persistent_filesystems.log'
+ sleep 5
+ /usr/bin/logger -p local2.notice 'Error in upgrade/downgrade. Rebooting the system...'
+ reboot -f
Rebooting.

Environment

S410 BIOS G0.22 (2020-11-24)
Version: ISG 2.3.2.1, Release id: 265086

Resolution

1. Verify if all slots cards/SSD disks drive and all removable components are seated well and if not try to reshuffle them or take them out and put them back again.

2. If issue still exist after checking (point 1) follow factory default reset with "r" on the device by pressing space bar while seeing over console:

"Press the space key to select an alternate system to boot."

and then type "r" to do factory reset.

You may refer to this graphical steps for factory default reset based on Content Analysis system. Steps are exactly the same

How to perform a factory reset on a Content Analysis System (CAS)

3. This resolution may refer to any other SSP platform and ISG versions as well.