Customer(s) have to follow the steps below to avoid the error message while upload file to cases
- Please be sure if you have access to the site id under the case was created. If not, please enroll to the site id using the instructions : Add additional Site IDs to your profile (Existing User)
- If you have got access to Broadcom portal after upgrading you account from Basic access to Enterprise access with company site id, make sure you wait for at least 30 mins so your profile has been updated successfully in our backend.
- You can check with your internal It team or Network team whether the ports 21 & 22 are been disabled or deactivated by the team for security reason, if so, can it be enabled.
- If you are SSO/IDP user, logged in via clarity URL/Rally (via Rally Tile or link you use to access Rally via Federation)/Cloud Portal URL (Based on your company product contracts) with your credentials, you will need to use the Generate Access Credentials option available on Broadcom portal to upload file (If prompted while file upload)
Need further assistance?
If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.