Rally: How to fix Rally Excel Add-In 2.4.4 installer in MS Excel 2016 & Excel 365 when Excel crashes and won't work anymore

Products

• Rally SaaS

Issue/Introduction

When I did a query, my Excel crashed and I chose a forced shutdown, but now the Add-in doe not work anymore and I’m not able to Uninstall and Reinstall the file.

I’m trying to delete the add-in in program files and excel. It seemed to work so I reinstalled the file, but I can’t find the add-in in the taskbar.

Do you know how I can approach this issue to fix it?

Cause

This issue is due to the uninstallation procedure not being performed correctly.

The Excel usually shows crash/not responding because they are querying the database. so we shouldn't close them hard, we need to wait till they are back (AVG time is 1-10 mins/ Sometimes, it also depends on your query condition)

To Uninstall Excel Add-in, The users need to go to the control panel and then uninstall the Excel Add-In. This is the correct way for the installer file to be completely removed from your PC. Please don't hard delete the files on your PC.

 

 

 

 

Resolution

Before you re-install the add-in, be sure your system meets the following requirements

• Windows Vista/7/8/10
• Runs on 32- and 64-bit systems
• Microsoft Office 2007, 2010, 2013
• Microsoft .NET Framework 4.5 (download)
• Microsoft Visual Studio 2010 Tools for Office Runtime (download)

Download & Install the attached CAAgileCentralAddinForExcel_2.4.4.msi installer on your PC. (See in the attachment section)

If you are still not able to see the CA Agile Central tab after installing the Excel Add-in, then please follow the below KB.

https://knowledge.broadcom.com/external/article/94858/agile-central-excel-why-there-is-no-ca.html#:~:text=Cause%201%3A%20The%20Add%2Din,Excel%20versions%202.44%20and%20higher.https://knowledge.broadcom.com/external/article/47747/using-sso-with-the-rally-excel-addin.html

Additional Information

Key Points to Remember:

1. The add-in is not supported with the Mac version of Excel.

2. If the machine on which you are installing the add-in does not meet all the prerequisites mentioned above, the installation will fail.

How to Install the Rally Excel Plugin 365 in MS Excel 356

https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=94858

How to access Excel Plugin Using Okta SSO.

https://knowledge.broadcom.com/external/article/47747/using-sso-with-the-rally-excel-addin.html