When I did a query, my Excel crashed and I chose a forced shutdown, but now the Add-in doe not work anymore and I’m not able to Uninstall and Reinstall the file.
I’m trying to delete the add-in in program files and excel. It seemed to work so I reinstalled the file, but I can’t find the add-in in the taskbar.
Do you know how I can approach this issue to fix it?
This issue is due to the uninstallation procedure not being performed correctly.
The Excel usually shows crash/not responding because they are querying the database. so we shouldn't close them hard, we need to wait till they are back (AVG time is 1-10 mins/ Sometimes, it also depends on your query condition)
To Uninstall Excel Add-in, The users need to go to the control panel and then uninstall the Excel Add-In. This is the correct way for the installer file to be completely removed from your PC. Please don't hard delete the files on your PC.
Before you re-install the add-in, be sure your system meets the following requirements
Download & Install the attached CAAgileCentralAddinForExcel_2.4.4.msi installer on your PC. (See in the attachment section)
If you are still not able to see the CA Agile Central tab after installing the Excel Add-in, then please follow the below KB.
Key Points to Remember:
1. The add-in is not supported with the Mac version of Excel.
2. If the machine on which you are installing the add-in does not meet all the prerequisites mentioned above, the installation will fail.
How to Install the Rally Excel Plugin 365 in MS Excel 356
How to access Excel Plugin Using Okta SSO.