Partner Pre-Upgrade Planning and Reviews with Broadcom Support

Products

• DX APM SaaS
• DX Application Performance Management
• DX NetOps
• DX NetOps Insights
• DX OI SaaS
• DX Operational Intelligence
• DX SaaS
• CA Spectrum
• CA Performance Management - Usage and Administration
• CA Network Flow Analysis (NetQos / NFA)
• CA Virtual Network Assurance
• CA Agile Central On Premise (Rally)
• CA Agile Central SaaS (Rally)
• Clarity PPM On Premise
• Clarity PPM SaaS
• Automic Automation Intelligence
• Automic Release Automation For Z Systems
• CA Automic Workload Automation - Automation Engine
• CA Workload Automation AE
• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation DE - Scheduler (dSeries)
• CA Workload Automation DE - System Agent (dSeries)
• CA Service Operations Insight (SOI)
• CA Service Desk Manager
• CA Service Catalog
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Unified Self Service
• Advanced Secure Gateway Software - ASG
• ProxySG Software - SGOS
• Content Analysis Software
• SSL Visibility Appliance Software
• Malware Analysis
• Web Isolation
• Reporter
• ISG Content Analysis
• ISG Proxy
• Data Loss Prevention
• Endpoint Protection
• Endpoint Detection and Response
• Protection Engine for NAS
• Protection Engine for Cloud Services
• Cloud Secure Web Gateway - Cloud SWG
• CA Privileged Access Manager (PAM)

Issue/Introduction

The Pre-Upgrade Support Program is a Broadcom Software Support initiative supporting our Expert Advantage partners before and during a customer upgrade services engagement. Learn about the Pre-Upgrade Support Program and how to take advantage of the resources available during the upgrade services engagement.

• Partner Resources:
• Partner Portal - Agile Operations
• Partner Portal - Symantec
• Partner Speedcast
• Partner Pre-Upgrade Launch Video
• Launch Presentation
• Expert Advantage Pre-Upgrade Support Form for Wolken

Resolution

• Ready for your Pre-Upgrade Review?
• In order to start the Pre-Upgrade Review process
• fill out the PDF attached to this knowledge document
• Prepare an AOD event plan:  Agile Operations Product Run Book/Upgrade Templates
• Prepare a Symantec event plan: Symantec Security Product Run Book/Upgrade Templates
• create a Wolken case – attach the completed PDF and written event plan