The Email Security.Cloud management portal – Clientnet – will display an in-product banner to email administrators if one or more of their subscriptions is about to expire, has expired or is absent. The banner warns the customer that we will suspend service in 30 days if they do not renew or purchase a license.
In an effort to resolve any subscriptions issues, a Subscription Management tool within portal is available allowing you to see your current subscriptions, and manage them between your existing tenants. Additionally, there’s a report available with the site id and respective services contracted. If you come across any issues managing your subscriptions, please do reach out via the standard support ticketing process for customers - here.
Timeline of the subscription lifecycle:
1. Banner 1 is displayed 30 days to expiration.
2. Banner 2 is displayed 30 days to suspension.
3. Email disclaimer appended to emails of accounts that are about to be deleted if not renewed.
Email Security.cloud
Please check the Frequently Asked Questions below: