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DX OI - Unable to see UIM test alerts in Alarms Analytics

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Article ID: 244823

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We are observed UIM net_connect tet alerts are not reflecting in DOI.

 

Cause

Only the alarms which are  associated with an inventory device are forwarded to OI. 

If test alarms do not have an associated device , they will be discarded by the OI

In the oi_connector log, you will find messages similar to the one below:

Sep 17 02:04:43:358 [ALARM_PROCESSOR_THREAD-2, oi_connector] Dropping alarm. CIInformation not found for alarm pds PDS [ht={udata=Element [buf=null, pds=PDS [ht={severity=Element [buf=null, pds=null, tpds=null, type=7, value=critical], nas=Element [buf=null, pds=null, tpds=null, type=7, value=ibnt

Environment

DX Operational Intelligence 2x versions.

Resolution

Create alarms which are associated with a real inventory device

Additional Information

https://knowledge.broadcom.com/external/article/190815/aiops-troubleshooting-common-issues-and.html#mcetoc_1fue6hbup1