AIOps - Changes in the DefaultTicketingManagementTemplate are not reflected in ServiceNow
Article ID: 244094
Updated On:
Products
DX Operational Intelligence
Issue/Introduction
We have updated the DefaultTicketingManagementTemplate message template but the changes are not reflected in ServiceNow integration
For example, "Alarm Type" field has been added to the message (as below) but it is not being sent to ServiceNow.
Environment
DX Operational Intelligence 21.3.1
Resolution
Whenever there is a change in a DefaultTicketingManagementTemplate message template you need to update the ServiceNow Channel (you can perform any change and save it)
Additional Information
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